You Have Questions

Frequently Asked Questions

Do you have queries about Rewards and how they work? Let's help answer your Frequently Asked Questions.

Rewards by Carnival is the region's premiere business loyalty management engine. We offer businesses the tools to effectively create, manage and market their promotions. Rewards also offer customers an easy to use platform to engage with the brands they love, by entering active promotions on our site to win great prizes sponsored by different Vendors.

We've made it easy for you! Our digital Rewards engine makes it simple for you to search and choose your business category or reward, purchase tickets and share these rewards to your social media to earn Bonus Points! You may find us on official Partner sites as well, as we try to reach as many people as possible!

You can find all details about deadlines to enter on each individual Reward, on the Rewards page.

You can login to your Carnival account using your mobile or desktop. Once you login, you will be able to view your order history, make changes to your account, and more! Your account will be valid on participating Carnival sites.

Please contact us at RewardsByCarnival@gmail.com for any issues regarding your account with us.

We hate to see you go! You can terminate your account by emailing RewardsByCarnival@gmail.com with your name, email, and request to cancel your account.

All purchases are final and non-refundable. If you do have any queries with your credit card, please email us swiftly at RewardsByCarnival@gmail.com, and inform your bank.

Please reach out to our customer service team at RewardsByCarnival@gmail.com and we will help you clarify those charges.